Set Courses

001: Commerciality, Business Planning 

002: Root Cause Analysis 

003: Assertiveness in Action 

004: Body Language Training 

005: Brainstorming Techniques 

006: Building Relationships 

007: Business Networking 

008: Business Presentations 

009: Communicating Difficult Messages 

010: Conflict Handling 

011: Emotional Intelligence at Work 

012: Influencing Skills 

013: Listening Skills 

014: Managing Difficult Behaviours 

015: Presentation Skills 

016: Questioning Skills 

017: The Art of Negotiation 

018: Train the Trainer 

019: Communicating with Customers 

020: Complaint Handling 

021: Customer Excellence 

022: Dealing with Phone Rage 

023: Effective Customer Care 

024: Good, Bad & Ugly Customer Service 

025: Risk Assessment 

026: Absence Management

027: Bullying & Harassment 

028: Dealing with Redundancy 

029: Discipline in the Workplace 

030: Induction Training Design 

031: Interview Skills 

032: Performance Management 

033: Talent Management 

034: Writing a CV 

035: Coaching at Work 

036: Coaching Skills for Managers 

037: Great Leadership Skills 

038: Leading Effective Teams

039: Leading Meetings 

040: Managing a Virtual Team 

041: Managing Performance 

042: Planning for Change 

043: Success with Change 

044: The Power of Influence 

045: Anxiety at Work 

046: Mentor Training 

047: Participating in Meetings 

048: Prioritising & Planning 

049: Professional E-mails 

050: Report Writing 

All our courses are run by qualified, industry specialists. 

Whilst we have "off-the-peg" courses as outlined above, all of our training courses and programmes will be contextualised for your business. In addition, we are able to construct programmes containing elements of the above into one course or provide a range of training that is not listed above, suitable to your requirements. 

Contact our specialist training team today with your requirements on training.team@eqaconsult.com